Terms of service

Welcome to CozyGlow. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using this website, you agree to be bound by these terms. Please read them carefully.

1. General Information

This website is operated by [Your Legal Business Name], registered in the United Arab Emirates. Our registered address is:
📍 Al Rayyana, Yasmin 2, Abu Dhabi, UAE, 0000
📞 +971507586615
✉️ info@cozyglow.ae

2. Products and Services

All products are handmade with care. We make every effort to display product images and descriptions as accurately as possible. Slight variations may occur due to the handmade nature of the items.

3. Pricing and Payment

All prices are listed in AED (United Arab Emirates Dirham). Payment must be made in full at the time of placing your order. We accept major credit/debit cards and other approved payment methods at checkout.

4. Orders and Acceptance

Once you place an order, you will receive an email confirmation. This email is an acknowledgment and not an acceptance of your order. The order is accepted when we confirm dispatch.

5. Delivery

We offer worldwide delivery 🌎.
    •    UAE Orders: Estimated delivery time is 2-4 business days.
    •    International Orders: Delivery times vary depending on the destination.
    •    Shipping costs are calculated at checkout based on the destination and weight of the order.
Delays may occur due to customs procedures, public holidays, or unforeseen circumstances.

6. Cancellations and Returns

You may cancel your order before it is shipped. Once shipped, our Refund and Return Policy applies. For hygiene and safety reasons, some products (e.g., opened candles or used bath products) cannot be returned.

7. Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. All products should be used according to the instructions provided.

8. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

9. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
📍 Al Rayyana, Yasmin 2, Abu Dhabi, UAE, 0000
📞 +971507586615
✉️ info@cozyglow.ae